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Keep your answers short and only answer the questions you are asked. Just because there have been a reasonable number of attempts to fix a defect in a car does not automatically make a consumer automatically eligible for a refund or replacement vehicle. That couldnt be further from the truth. Well, it can be if you know what to do. You need to do some online research before hitting the dealership and it could save you money and headaches. You should expect to get described as an opportunist who is using a minor situation to go after a good company just to make a quick buck.
washington state lemon laws
Shop on your own time and not the salesmans. (8) Requires that no arbitrator deciding a dispute may be a party to the dispute and that no other person, including an employee, agent, or dealer for the manufacturer, may be allowed to participate substantively in the merits of any dispute with the arbitrator unless the buyer is allowed to participate also. Thats right: as a buyer you do have rights as well.
Knowing the Manufacturers Responsibility
Basically, the Lemon Law requires manufacturers to meet the terms of all of the warranties that they conjure up. The lemon law is what keeps the dealers and manufacturers in line. The manufacturer must repair or correct any defect or condition which impairs the use and value of the vehicle, while it is under the warranty period or during the period of one year after the customer gets it.
If the manufacturer or authorized dealer couldnt repair the condition after a reasonable amount of tries, then, under the law, the buyer is entitled to receive a replacement vehicle of equal value or a refund that equals the full purchase/lease price and collateral costs. Of course, this is minus an allowance for the customers use.
The law for lemons is assuming that a reasonable number of attempts have been made after:
At least four unsuccessful attempts to repair the same defect have been made; or
A car has been out of service because of warranty repairs for at least 30 cumulative days during the warranty period or during the year after the car was delivered to the consumer; or
There have been 10 or more tries while the car was under warranty or during the first year of ownership, to fix various defects which will significantly impair the use and value of the car.
However, it is worth noting that the manufacturer does not have to make a refund or replace the car if:
The defect does not significantly impair the use and value of the car; or
The condition of the car is the direct result of consumer abuse, neglect, or unauthorized alterations of the vehicle by the consumer.